In case the guest OS event logs contain errors or warnings for VSS operations during creation of the snapshot, troubleshoot the VSS issues inside the guest OS. VSS service should not be disabled inside the guest OS.VMware Tools should be installed inside that guest OS.If you backup a virtual machine with transactional applications installed (SQL, Exchange evt.), then: If quiesced snapshot is created successfully but backup with Acronis still fails with the same error message, contact Acronis Customer Central with a reference to this article 1.2 Verify VSS status In most cases, reinstalling/updating VMware tools and rebooting the virtual machine will resolve the issue with quiesced snapshot. Please see the following articles: If taking quiesced snapshot fails, investigate the issue with the virtual machine (contact VMware support if needed) Uncheck the "Snapshot the virtual machine's memory" and click OK.Right click on the machine > take snapshot > check the "Quiesce guest file system".Open the vSphere connection to the ESX host.Create a virtual machine snapshot to check the consistency : It is necessary that these snapshots work correctly.
Acronis backup for vmware stuck on cancelling software#
Solution 1.1 VM snapshot should work correctlyĪcronis software uses snapshots executed by the hypervisor while taking the virtual machine backup. Please see the solution section of this article for specific causes and resolution. To back up the machine, power off the machine before the process or uninstall the Volume Shadow Copy Services Support feature of VMware Tools from the VM.Īn error occurred while saving the snapshot: A required file was not found. VMware failed to create a quiesced snapshot of the selected virtual machine. See the virtual machine's event log for details. An error occurred while taking a snapshot: Failed to quiesce the virtual machine.Īn error occurred while quiescing the virtual machine.
Try reinstalling or updating your VMware tools to fix the issue
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